Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@increditoyz.com. Please note that returns will need to be sent to the following address: 5150 E. La Palma Ave. STE 107  Anaheim, CA 92807 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@increditoyz.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@increditoyz.com.

Returns

Our return policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.

To be eligible for a return, your item must be:

  • Unused

  • In the same condition you received it

  • In the original packaging

Non-returnable items

The following items cannot be returned:

  • Gift cards

  • Perishable toys and accessories and/or toys with expiration dates

Proof of purchase

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

Only partial refunds may be granted in certain situations, such as:

  • Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days (timing varies by bank/payment provider).

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company (it may take time before a refund is officially posted).

  3. Contact your bank (processing time may apply).

If you’ve done all of the above and still have not received your refund, please contact us at info@simplejoytoys.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@simplejoytoys.com and send your item to:

JD Trading Group, Inc. dba Increditoyz
5150 E. La Palma Ave., STE 107
Anaheim, CA 92807
United States

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver and they will be notified of the return.

Shipping (Returns)

To return your product, mail it to:

JD Trading Group, Inc. dba Increditoyz
5150 E. La Palma Ave., STE 107
Anaheim, CA 92807
United States

You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.